FAQs
Last updated: July 29, 2025
Welcome to Ever Essential Store’s FAQ page! Below you’ll find answers to our most common customer questions.
🛒 Orders
Q: Can I cancel or change my order after placing it?
Yes, but only within 12 hours of placing your order. After that, we begin processing and cannot make any changes.
Q: I made a mistake in my shipping address—can I fix it?
If you notice an error, please contact us immediately at everessentialstore@outlook.com. We can only make changes within the first 12 hours after your order is placed.
🚚 Shipping & Delivery
Q: How long does order processing take?
Orders are processed within 3–5 business days (excluding weekends and holidays).
Q: When will my order arrive?
Delivery typically takes 7–20 business days after shipping, depending on your location.
Q: Do you offer order tracking?
Yes. Once your order ships, you’ll receive an email with your tracking number and link.
Q: Why hasn’t my tracking information updated?
It may take a few days after shipping for tracking to update. Please allow up to 5 business days for movement to appear.
🔁 Returns & Refunds
Q: Do you accept returns or exchanges?
No. All sales are final. We do not accept returns or exchanges unless your item arrives damaged or incorrect.
Q: What should I do if I receive a damaged or wrong item?
Please email everessentialstore@outlook.com within 7 days of delivery. Include your order number and photos of the item, and we’ll make it right.
🧾 Payments & Security
Q: Is my payment information safe?
Yes. We use secure third-party payment providers. Your credit card and personal data are never stored on our servers.
Q: What payment methods do you accept?
We accept most major debit/credit cards and other secure payment options listed at checkout.
📬 Still Need Help?
If your question isn’t listed above, feel free to reach out to our support team:
📧 everessentialstore@outlook.com